Staff Answer
Aug 17, 2026 - 07:12 AM
Thanks for following up, and sorry to hear the bolt broke.
Yes, please send us a few pictures at support@hitchweb.com showing the broken bolt and the drain plug. If possible, please also include a close-up of the area where the bolt broke.
While I could not find any warranty details on the manufacturer site, we'll see if there's anything we can do internally or with the help of the manufacturer.
Once we receive the photos, we can review this for you and determine the next steps regarding coverage.
Please also provide your order number if you have it available so we can locate the original purchase.
Thank you,
Hitchweb Customer Service
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